Frequently Asked Questions

You have questions, we have answers

Yes. We are accepting new patients.

It depends on your insurance carrier and the type of plan you have signed up for. Please contact your insurance carreier first to determine whether or not you must have a referral before making an appointment. If you still have questions, you can speak with a specialist in our office who can help. Please call (940) 627-6976

We accept most insurances. Please refer to the link to see a list onf insurances we accept.
Insurance List

We accept checks, money orders, or credit card, including Visa, MasterCard, and American Express. To submit your credit card payment by mail, complete and return the payment portion of your statement. Please include your account numbers on any payment information you submit. If you do not have insurance, we ask that you pay $200 on the day of your visit. The remaining portion of your bill will be mailed to you if you would prefer not to pay it all at once.

Bills are generally submitted to the primary insurance company within one week from your visit. If you have a secondary insurance company, a claim will be submitted to the secondary insurance company after the primary insurance company has paid.

On average, an insurance company will process a claim within 60 days. North Central Texas Foot & Ankle will follow up with the insurance company to expedite the resolution of the claim. At times, you may need to contact the insurance company to assist in this process.

Most insurance plans require that you pay a co-payment, coinsurance, and/or a deductible for your healthcare expenses. Your bill may include charges that you are responsible to pay, such as non-covered items or out-of pocket expenses. Contact your insurance company for specific information pertaining to your coverage.

When your insurance company processes your claim you should receive an explanation of benefits (EOB) in the mail. The EOB will contain payment information and the amount due from the patient. Contact your insurance company with questions about the status of a claim or how the claim was processed.

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